Auto Repair FAQ's

Choosing a Reputable Auto Collision Shop: A Comprehensive Guide

When your car is involved in an accident, finding a reputable auto collision shop is crucial for ensuring your vehicle is repaired correctly and safely. With numerous options available, selecting the right shop can be overwhelming. Here’s a guide to help you navigate this process and make an informed decision.

1. Check Certifications and Credentials

One of the first steps in choosing a reputable auto collision shop is to check for proper certifications. Look for shops certified by recognized industry organizations, such as:

  • I-CAR (Inter-Industry Conference on Auto Collision Repair): This certification indicates that the shop meets high standards for training and expertise.
  • ASE (National Institute for Automotive Service Excellence): ASE-certified technicians have demonstrated their skills and knowledge in auto repair.
  • Manufacturer Certifications: Some shops are certified by specific car manufacturers, which ensures they have the tools and training to repair particular makes and models.

2. Read Reviews and Ask for Recommendations

Online reviews and personal recommendations can provide valuable insights into the quality of service a shop offers. Consider the following steps:

  • Online Reviews: Check platforms like Google, Yelp, and the Better Business Bureau (BBB) for customer feedback. Look for patterns in the reviews to identify any consistent issues or praises.
  • Word of Mouth: Ask friends, family, and colleagues if they have any recommendations based on their experiences.

3. Evaluate the Shop’s Experience and Reputation

Experience matters when it comes to auto collision repair. Consider the following:

  • Years in Business: A shop with a long history is likely to have a track record of satisfied customers and reliable service.
  • Reputation in the Community: Look for a shop that has built a strong reputation within the local community.

4. Visit the Shop for an Initial Assessment

Before making a final decision, visit the shop in person to get a feel for their operations. Pay attention to:

  • Cleanliness and Organization: A well-organized shop is often a sign of professionalism and attention to detail.
  • Customer Service: Assess how the staff interacts with customers. Are they friendly, transparent, and willing to answer your questions?
  • Equipment and Technology: Modern collision repair requires up-to-date equipment and technology. Make sure the shop has the necessary tools to handle your vehicle’s repairs.

5. Ask About Warranties and Guarantees

Reputable shops typically offer warranties on their work. This provides peace of mind that the repairs will be done correctly. Ask the following questions:

  • Warranty Details: What is covered under the warranty, and for how long?
  • Labor and Parts: Are both the labor and parts covered under the warranty?

6. Get Multiple Estimates

Before committing to a repair shop, obtain estimates from multiple shops. This will give you a sense of the fair market price for your repairs. Be cautious of estimates that are significantly lower than others, as this could indicate subpar work or the use of inferior parts.

7. Consider the Shop’s Insurance Relationships

Many reputable collision shops have strong relationships with insurance companies. This can facilitate a smoother repair process. However, it’s important to remember:

  • Direct Repair Programs (DRP): While convenient, DRP shops are selected by insurers and may not always be the best option. Ensure the shop meets your standards, regardless of insurance company recommendations.

8. Evaluate Communication and Transparency

Good communication is key to a satisfactory repair experience. Consider how the shop communicates:

  • Estimates and Timelines: Are they clear and upfront about the cost and duration of repairs?
  • Progress Updates: Will they keep you informed about the progress of your vehicle’s repairs?


Choosing a reputable auto collision shop requires some research and due diligence. By checking certifications, reading reviews, evaluating experience, visiting shops, asking about warranties, getting multiple estimates, considering insurance relationships, and assessing communication, you can make a well-informed decision. Taking these steps will help ensure your vehicle is repaired to the highest standards, giving you peace of mind and getting you back on the road safely.

Remember, the goal is not just to find a shop that can fix your car, but to find one that will do it with integrity, skill, and care.

Rowley’s Collision Center Double Guarantee: Peace of Mind for Your Car

At Rowley’s Collision, we understand the importance of trust and confidence when it comes to your car repairs. That’s why we offer a double guarantee to give you complete peace of mind:

1. Manufacturer Warranty on All Mechanical Parts:

We use only the highest quality, manufacturer-approved parts for all our mechanical repairs. This means your car benefits from the original manufacturer’s warranty on those parts, providing an extra layer of assurance and protection.

2. Lifetime Warranty on Paintwork:

We’re so confident in the quality of our paint jobs that we offer a lifetime warranty on all our paintwork. This means if the paint fades, chips, or peels due to our workmanship, we’ll re-paint it at no cost to you, for as long as you own the car.

What This Means for You:

With Rowley’s Collision Center double guarantee, you can drive away knowing your car is not only repaired to the highest standards, but also protected by exceptional warranties. You can enjoy:

  • Reduced worry and hassle: Knowing your parts and paintwork are covered gives you peace of mind and saves you from unexpected repair costs down the line.
  • Enhanced vehicle value: Cars with genuine manufacturer parts and top-quality paint tend to retain their value better.
  • Confidence in our commitment to quality: Our warranties demonstrate our dedication to using the best materials and employing skilled technicians to deliver lasting results.

Choose Rowley’s Collision for Trusted Repairs:

When it comes to your car, don’t settle for anything less than the best. Choose Rowley’s Collision, where quality meets confidence, and drive with peace of mind knowing your car is protected by our double guarantee.

Contact us today for a free estimate and experience the Rowley’s Collision difference!

This rewrite emphasizes the benefits of Rowley’s Collision warranties and avoids potentially oversimplified claims like “gives a warranty.” It also focuses on the customer experience and the message of trust and confidence.

Rowley’s Collision:  Where Quality and Safety Meet for Your Auto Repairs

Your car is more than just a vehicle; it’s a trusted companion that gets you where you need to go. When it needs repairs, choosing the right shop is crucial. At Rowley’s Collision, we understand that, and we’re dedicated to providing the highest quality and safest repairs possible.

Why Choose Rowley’s Collision?

  • 40 Years of Experience: We’ve been serving Northern Colorado and Southern Wyoming for over four decades, earning a reputation for expertise, reliability, and customer satisfaction.

  • Unwavering Commitment to Quality: We never cut corners or compromise on the quality of our repairs. We use only the highest-grade parts and materials, and our technicians are ASE-certified, ensuring your car is fixed right the first time.

  • Safety First: Your safety is our top priority. We follow strict safety protocols and use the latest diagnostic tools and repair techniques to ensure your car is road-worthy and ready to handle anything.

  • Pre-Loss Condition Guarantee: We believe in restoring your car to its pre-accident condition, both in appearance and performance. We work closely with all insurance companies to ensure your car is repaired to the highest standards.

  • Customer-Focused Service: We understand that dealing with car repairs can be stressful. That’s why we’re committed to providing open communication, transparent pricing, and exceptional customer service every step of the way.

Using Original Equipment Manufacturer (OEM) parts for your auto repair offers several significant advantages over aftermarket alternatives. Here’s why:

1. Guaranteed Fit and Performance:

OEM parts are specifically designed and manufactured for your car’s make and model. This ensures a perfect fit, seamless integration with existing components, and optimal performance. Aftermarket parts, while often cheaper, may require adjustments or modifications to fit properly, potentially leading to compatibility issues and performance problems.

2. Superior Quality and Durability:

OEM parts are manufactured by the same company that built your car, meaning they adhere to the same strict quality standards and materials used in the original production. This translates to longer-lasting parts that are less prone to wear and tear, ultimately saving you money on repeat repairs. Aftermarket parts can vary widely in quality, with some using inferior materials or lacking the rigorous testing of OEM components.

3. Enhanced Safety and Reliability:

OEM parts are crucial for maintaining your car’s original safety features and performance specifications. Using non-OEM parts can compromise these critical aspects, potentially impacting your car’s handling, braking, and overall safety. Additionally, OEM parts are backed by the manufacturer’s warranty, offering peace of mind and ensuring accountability for their quality.

4. Maintains Resale Value:

Cars repaired with OEM parts generally retain a higher resale value compared to those using aftermarket components. Potential buyers recognize the value of genuine parts and their contribution to the vehicle’s overall condition and performance.

5. Warranty Protection:

Many car warranties stipulate the use of OEM parts for repairs. Using aftermarket parts can void your warranty, leaving you responsible for repair costs if something goes wrong.

While OEM parts may have a higher initial cost than aftermarket options, the long-term benefits in terms of performance, safety, reliability, and resale value often outweigh the upfront expense. Remember, your car is an investment, and using quality parts ensures its longevity and optimal operation.

Here are some additional points to consider:

  • Consult your repair shop: A reputable mechanic can advise you on the best parts for your specific repair needs and budget.
  • Research aftermarket brands: If budget is a major concern, consider researching reputable aftermarket brands known for their quality and compatibility with your car model.
  • Warranty coverage: Always clarify your car’s warranty terms regarding parts usage to avoid any complications.

Ultimately, the decision of whether to use OEM or aftermarket parts depends on your individual priorities and budget. However, understanding the advantages of OEM parts can help you make an informed choice for your car’s well-being and your own peace of mind.